Privacy Policy The Card & Cleaver Steakhouse

1. Privacy Policy Overview

The Card & Cleaver Steakhouse is committed to respecting and protecting the privacy of our guests, patrons, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you:

• browse or interact with our Site at https://thecardandcleaver.com
• make or manage a table booking or private dining reservation
• submit a functions or events enquiry for our dining spaces or The Cleaver Room
• sign up for our newsletter, updates, or promotional communications
• engage with our social channels or complete surveys, feedback forms, or in-venue cards
• communicate with us via email, phone, or online forms

We only collect personal information that is reasonably necessary for our functions and activities as an Australian woodfired grill, craft bistro, and offline card lounge venue.

2. Information We Collect

The type of personal information we collect depends on how you interact with us. It may include:

2.1 Information you provide directly

When you use our booking channels, enquiry forms, or contact us directly, we may collect:

• Identification details such as your name, title, and preferred pronouns
• Contact details including email address, phone number, and suburb or city
• Reservation details such as booking date and time, party size, seating preferences, and occasion notes
• Event enquiry details including desired event date, room preference, approximate guest numbers, catering preferences, and budget indications
• Special requests and accessibility requirements you choose to share with us
• Dietary preferences and allergies relevant to your dining experience
• Feedback, reviews, or responses you provide in surveys, forms, or email correspondence
• Newsletter subscription preferences and communication consents

2.2 Information collected through bookings and payments

When you complete a reservation or event booking, we may collect:

• Reservation confirmations, cancellations, and no-show history
• Payment-related information processed securely through our trusted payment providers (for example, partial card details, transaction identifiers, or deposit amounts, depending on the payment method)
• Billing information such as name on card, billing address, and tax invoice details, where required

Where payments are processed by third-party payment gateways or reservation platforms, your payment information is handled in accordance with their security and privacy practices. We do not store full payment card numbers.

2.3 Information collected automatically when you use our Site

When you visit or interact with our Site, we may automatically collect certain information using cookies and similar technologies, such as:

• Device and browser information (for example, device type, operating system, browser type and version)
• Log and usage data (for example, pages viewed, time and date of visit, referring website, time spent on pages, and click-through patterns)
• Approximate location information derived from your IP address, where permitted by law
• Technical information to support site performance, security, and analytics

2.4 Information from third parties

In some cases, we may receive personal information about you from third parties, such as:

• Reservation and booking partners who facilitate table bookings or event enquiries on our behalf
• Marketing and analytics providers that help us understand website traffic and campaign performance in aggregated or de-identified form
• Social media platforms when you choose to interact with our official profiles or messaging channels

We treat any personal information received from third parties in line with this Privacy Policy.

3. Use of Personal Information

We use the personal information we collect for purposes connected with operating The Card & Cleaver Steakhouse, delivering a high-quality guest experience, and meeting our legal and regulatory obligations. This includes:

3.1 Reservations, events, and venue operations

• Processing and managing table reservations, walk-in waitlists, and group bookings
• Coordinating private dining, functions, and event enquiries for our dining spaces and The Cleaver Room
• Communicating with you about booking confirmations, changes, cancellations, deposits, and special requests
• Preparing for your visit, including taking into account dietary preferences, allergies, and accessibility needs
• Managing capacity, seating plans, and service delivery across our restaurant and lounge spaces

3.2 Communication and customer experience

• Responding to your enquiries submitted via the Site, phone, social media, or in person
• Sending you service-related messages about your visits, reservations, or event bookings
• Providing you with updates, news, offers, or invitations where you have opted in or where permitted by law
• Collecting and responding to your feedback, compliments, or complaints to continually improve our service

3.3 Site performance, safety, and optimisation

• Monitoring the performance and security of our Site
• Understanding how visitors navigate our pages to improve layouts, content, and accessibility
• Conducting analytics and reporting using aggregated or de-identified data, where practical

3.4 Legal, regulatory, and business requirements

• Complying with applicable Australian laws, regulations, and industry standards
• Managing incidents, disputes, and enforcing our venue policies, Terms and Conditions, and booking rules
• Maintaining appropriate business records and financial reporting

Where we rely on consent to process your personal information (for example, for certain marketing communications), you may withdraw your consent at any time using the unsubscribe link in our emails or by contacting us directly.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to support core functionality, measure performance, and provide a smoother experience. Cookies are small data files placed on your device when you visit our Site.

4.1 Types of cookies we may use

• Strictly necessary cookies that are essential for operating our Site, such as for basic navigation, security, and form submissions for reservations or contact requests.
• Performance and analytics cookies that help us understand how visitors use our Site, which pages are most popular, and how guests arrive at our content. This information is typically aggregated and does not identify you personally.
• Preference cookies that remember certain choices you make on our Site (for example, cookie preferences or previously entered form details on your device) to make returning visits easier.

4.2 Managing cookies

When required by law, we may present you with a cookie notice or banner explaining our use of cookies and giving you options to manage your preferences.

You can usually control cookies through your browser settings by choosing to accept, reject, or delete cookies. Please note that disabling certain cookies may impact the functionality and performance of our Site, particularly features related to bookings and contact forms.

For more detail on our use of cookies, including configuration options, please also see our Cookie Policy.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

Measures we may use, appropriate to the nature of the information and the risks involved, include:

• Using secure systems and reputable service providers for online reservations and payments
• Employing technical safeguards such as encryption in transit (for example, HTTPS), access controls, and security monitoring
• Restricting access to personal information to staff and service providers who need it to perform their duties
• Implementing data retention practices designed to keep personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law

While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continually reviewing and strengthening our safeguards.

6. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may, however, share personal information with selected trusted parties in the following circumstances:

6.1 Service providers and partners

We may share personal information with third-party organisations that assist us in operating our venue, running our Site, or delivering services to you, such as:

• Reservation and booking platforms that process table and event bookings on our behalf
• Payment processors and financial institutions that facilitate secure transactions and deposits
• Email, marketing, and customer relationship tools that help us manage communications and guest preferences
• IT, hosting, and security service providers supporting our infrastructure and data protection

These providers are only permitted to use personal information as necessary to perform services for us and are expected to protect it in line with appropriate confidentiality and security requirements.

6.2 Legal, regulatory, and safety requirements

We may disclose personal information where we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, or lawful requests from government or regulatory authorities
• Respond to subpoenas, court orders, or legal processes
• Protect the safety, rights, or property of our guests, staff, venue, or the public
• Assist with the prevention, investigation, or management of fraud, security incidents, or other unlawful activity

6.3 Business transitions

In the unlikely event of a reorganisation, merger, sale, or other change to our business structure, personal information may form part of the assets transferred, subject to confidentiality obligations and continued protection consistent with this Privacy Policy.

7. Your Rights & Choices

We respect your rights to access and manage your personal information. Subject to applicable law, you may have the right to:

• Access the personal information we hold about you, in a readable format
• Request correction of personal information that is inaccurate, incomplete, or outdated
• Request deletion of personal information where it is no longer required for the purposes for which it was collected, subject to legal or operational requirements to retain certain records
• Opt out of direct marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly
• Withdraw consent where we rely on your consent to process your personal information (for example, for optional marketing communications)

To exercise any of these rights, or to raise a concern or complaint about how we handle your personal information, please contact us using the details set out in the Contact Information section below. We will respond within a reasonable timeframe and in accordance with applicable Australian privacy laws.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local privacy regulator.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, our venue operations, applicable laws, or technological and security developments.

When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice on our Site or at the venue.

We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of our Site or services after any changes come into effect will constitute your acknowledgement of the updated Policy.

9. Contact Information

If you have any questions, comments, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us using one of the following methods:

For information about how we use cookies and similar technologies, please also refer to our Cookie Policy. For information on booking terms, venue use, and related conditions, please see our Terms and Conditions.